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Vantage turns your email database into a research panel you own.

Survey the people who signed up to hear from your brand. Every answer stays on their profile, so each survey builds on the last. The more you ask, the more every answer is worth.Survey the people on your list. Every answer stays on their profile, so each survey builds on the last. The more you ask, the more every answer is worth.

  • Create 6 types of survey
  • Recruit beyond your current list
  • Control who joins the panel
  • Reward members for taking part
  • Track your category monthly
  • Spot emerging trends
  • Find what drives your scores
  • See change over time

Built for food and drink brands.

A study gives you a snapshot. A panel keeps building.

A one-off study starts from scratch, every time. A panel you own keeps the same people answering, so every survey adds to what you already know.A one-off study starts from scratch, every time. A panel you own keeps the same people answering, so every survey adds to what you know.

One-off studies

A clear read at the time. The next study starts again.

Study 1Study 2Study 3

Your own panel

Every survey stacks on the last. Answers stay linked to each member's profile.

Survey 1Survey 2Survey 3

What your own panel gives you

  • A read on people who already know your brand, from loyal buyers to lapsed ones
  • Fresh evidence of your own to take into retailer meetings
  • Answers that shape campaign planning before the budget is spent
  • Feedback on packs, recipes and prices before they launch
  • Your category tracked every month, against your competitors
  • Insight that builds year on year, and stays with your brand

How Vantage works

A simple loop that gets smarter every time. Scroll through it and watch one member's profile fill in.A simple loop that gets smarter every time. Here's what each step adds to one example member's profile.

One member's profile
An example member, anonymised
  • Two-person household
  • South West
  • Shops weekly
  • Buys for taste
  • Tried the new range
  • Rates it 8/10
  • Would pay more for organic
  • Segment: premium-curious
  • Mentions price
  • Mentions pack size
Every answer stays on their profile, so the next question starts from here.
  1. 01

    Invite your list

    Newliving profile

    Send one email to the people on your list. A welcome survey finds out who they are and how they shop today, and gives each one a living profile.One email to your list. A welcome survey gives each one a living profile.

    Added to their profile
    Two-person householdSouth WestShops weeklyBuys for taste
  2. 02

    Surveys of every size

    Addedto the profile

    Use the right survey for the question. A quick pulse of 1 to 3 questions, sent by email and answered in seconds. A one-off survey to dig into a single topic. Or a monthly tracker that goes out to the panel on a schedule, so you can watch brand share, attitudes and recommendation scores move wave by wave. Send to everyone, or to defined groups like lapsed buyers in the North. Every answer links straight to the member's profile.Quick pulses, one-offs or monthly trackers, sent to everyone or a defined group.

    Quick pulseOne-off surveyMonthly trackerRecurring check-inSee every survey type
    Added to their profile
    Tried the new rangeRates it 8/10Would pay more for organic
  3. 03

    Deep analysis

    +0new surveys needed

    Filter, slice and cross-reference across every survey you've ever run. “Why do single-person households in the South West buy more from the premium range?” is one query, not a new study.Cut every survey you've ever run by any answer. One query, not a new study.

    Added to their profile
    Segment: premium-curious
  4. 04

    Trend spotter

    Nightlythemes picked up

    Always-on detection for emerging patterns. Vantage reads every comment your members leave and flags any theme that starts to rise, from ultra-processed food to something you'd never have thought to ask about. You hear about it as it emerges, not 6 months late.Rising themes in comments, flagged as they emerge.

    Added to their profile
    Mentions priceMentions pack size

See it at work

Because the answers are already there, most questions don't need a new survey. They need a good way in.Most questions don't need a new survey, just a good way in.

Ask Vantage, in plain English

It answers from everything your members have already said, and tells you how many people the answer rests on.

Why are two-person households buying less often?
Mostly pack size, then price. 31% of two-person households who've bought less in the last three months mention pack size, against 12% of everyone else. Price comes up for 19%.
Based on 412 membersReliable

Trend spotter catches what's rising

Themes from open comments, checked every night.

Packs feel smaller

Rising
37.8%
+11.8 pts
of comments in the last 7 days, up from 26.0% A real rise, not chance (95% confidence, 151 comments this week).

“Same price, noticeably less in the pack.”

The monthly tracker shows the category moving

The same panel answers every month, so you see more than which brands are up or down. You see how buyers are moving between brands across the whole category, and you can look at any group in more detail if you want to.The same panel answers every month, so you see how buyers move between brands, not just which brands are up or down.

Bought in the last month

Example data
Share of category buyers, month by month
  • Your brand26%Real rise
  • Own-label29%
  • Brand A23%
  • Brand B14%

How buyers moved since April

Example data
Share of buyers who answered in both months, by their main brand then and now. Everyone stays anonymous.
64% kept the same main brand29% switched
  • Brand AOwn-label9%
  • Brand AYour brand7%
  • Brand BYour brand4%
  • Your brandOwn-label3%

Only possible because the same panel answers every month. One-off studies ask different people each time, so they can compare totals but not the movement between brands.

Explore cuts any answer by any other

Across every survey your panel has answered. Pick a starting point.

Base
2,448
panel members
Robust

Rates the bestseller 9 or 10

Share of buyers, by region

    Predict what moves the score

    Pick the number you care about. Vantage finds what drives it, and who in your panel is most likely to love something new.Find what drives a score, and who will love something new.

    The model explains 41% of the variation in likelihood to recommend, tested on members it had not seen.

    What moves likelihood to recommend

    Longer bars matter more. Raises it Lowers it Faded bars could be chance.

    • Satisfaction with the last purchase9.0 vs 7.6 average likelihood to recommend (+1.5)
    • Thinks packs have got smaller6.9 vs 8.3 (−0.9)
    • Buys weekly or more8.6 vs 7.9 (+0.6)
    • Shops mainly onlineCould be chance

    Run it yourself, or hand it to us.

    Self-serve

    We set up your panel, your welcome survey and the connection to your email platform. From there your team writes the surveys, sends them and reads the answers in Vantage.

    Best if you have someone in-house who already owns insight or CRM.

    Managed by Vantage

    We run everything. Panel recruitment, survey design, the monthly tracker, the analysis and a written read-out each month. You go straight to the answers.

    Best if you want the data without adding a job to anyone's week.

    Built from people who chose to hear from you

    Your panel is people who signed up to hear from your brand. Each one has a living profile: household, region, shopping habits, favourite products and why they buy.People who signed up to hear from your brand, each with a living profile.

    A woman choosing a product from a supermarket chiller
    Shops weeklyTwo-person householdSouth West
    A couple sharing dinner at home by candlelight
    Shops at Ocado and WaitroseLoyal for 3+ years
    Friends eating together at an outdoor table under festoon lights
    Hosts oftenConvenience matters most

    Your panel, your rules

    You decide who gets in and how they're thanked, so the panel grows into the shape you need and members keep answering.You decide who gets in and how they're thanked.

    Choose who joins

    Every rule for who gets in is yours to set, and to change whenever you like. Open the panel to anyone, keep it invite-only through your own links and QR codes, or approve each sign-up by hand. Age, location and panel size are just some of what you control. For example, if you already have plenty of Londoners, you can hold new London sign-ups back and keep the mix you want.Open, invite-only or approved by hand. You set every rule and can change it any time.

    OpenInvite-onlyApproved by handCapped

    Keep them taking part

    Rewards are built in. Members can earn points for every survey and spend them on prizes, get an entry into a prize draw, or both. You choose the prizes and their value, and Vantage keeps track of what's been earned and claimed.Points, prize draws or both, built in. You choose the prizes.

    PointsPrize drawsBoth

    You already have the panel. You just haven't asked it anything.

    Most food and drink brands have thousands of people on an email list who signed up to hear from them, through a competition, a promotion, a purchase or the website. Vantage invites them onto your panel, and a welcome survey finds out who they are and how they shop today, so you know who buys now and who doesn't. Your emails still go out from your own email platform, such as Mailchimp, so nothing about your existing set-up changes.Vantage invites the people on your list onto your panel, and a welcome survey finds out how they shop today.

    Example
    • 60,000people in your email database
    • 8,000join your research panel
    • 12surveys a year, every answer on one profile

    No list yet? We'll recruit your first members from your pack, your socials and your retailer activity.

    Go back and tell them what changed.

    A panel is also a relationship. When members ask for something and you deliver it, tell them they were heard. The “you said, we did” block in Vantage's email builder makes that one email, not a project.

    You told us. We listened.

    Example
    You said

    We'd love a lower-sugar version.

    We did

    Our new reduced-sugar range is in stores from March.

    Straight about what the numbers can say

    • Every number shows its base

      You see how many people sit behind each figure, and whether that's enough to act on.

      RobustReliable
    • A rise has to be real

      Trends are only flagged when the change is unlikely to be chance. Anything weaker is shown faded.

      Rising
    • Members stay anonymous

      Profiles are built to understand the panel, never to identify anyone. No names or contact details are used in analysis.

      Member f4ba7e

    In use at

    A premium chilled food brand invited its email list onto a Vantage panel and had its first category tracker wave back within 3 weeks.

    Start asking your customers questions.

    Tell us a little about your brand and your list. We'll set up a demo panel around your categories and show you what a year of answers looks like.

    Book a demo

    Do you have a marketing email database? optional
    Roughly how many people are on it? optional